UK Returns are FREE and can be sent via Royal Mail

Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase within 28 days of receipt.

For a refund items must be unused, returned in the original packaging and in a re-sellable condition.

For hygiene reasons, we cannot offer refunds on an Body jewellery such as Bikini Harnesses or Crystal Thongs etc., also pierced earrings, nose rings or any pierced jewellery.

Please note that all refunds will be for the full price paid for the product, but not the cost of the postage or any delivery charges. A refund will be made to your original payment credit or debit card account.

We reserve the right to decline an exchange or refund  (refund you in full, minus any amounts due by way of compensation to either repair the goods or to cover any loss) any items where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them.

As a consumer, you have legal rights in relation to Goods that are faulty or not as described. In this case, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

 

 

To Change or Cancel an Order

If you change your mind after placing an order, you can cancel it prior to despatch by contacting us by email info@jewelsbylianag.com on the day of purchase. Please be sure to quote your order number , name and address details.  If your order has already been despatched or delivered then we will need to follow our returns procedure.

To Change or Cancel an Order:  If you change your mind after placing an order, you can cancel it on the same day by emailing us at info@jewelsbylianag.com Please be sure to quote your order number

 

Typically it can take up to 7 working days for refunds to be processed to the credit/debit card used to pay for the order.

 

Late Returns 

If your items are returned to us outside of the 28 day period, then we’ll issue you with a Credit Voucher that  you can use on line with us  instead of a refund